FAQ - Frequently Asked Question

All you need to know

FAQ - Frequently Asked Questions

Do you have a physical store location? Where are you based?

CreepyFrog is based in Prague, Czech republic (EU). And no, we are only online store.

How can I pay?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

What is your shipping policy?

Delivery across the EU, FREE shipping on orders over 35 EUR.

Can I track my order?

Absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

How long does it take to process an order?

We aim to process orders as quickly as possible. Typically, orders are processed in just one business day and delivery is in range of 5-20 business days, depending on chosen product and vendor respectively. Usually it`s quiet sooner.

What about sizes?

Each product comes with a comprehensive size chart right on the product page, ensuring you find the perfect fit regardless of item.

Are your products ethically sourced and sustainable?

At CreepyFrog we prioritize eco-friendly practices throughout our production process of most of products to minimize our environmental impact.

How can I contact customer support?

If you need any help, you can reach us via email at creepyfrog.info@gmail.comor by filling out the contact form on our Contact Us page.

Why choose CreepyFrog?

Great Prices

I try to keep the prices as favorable as possible. Times are tough, and I understand that. But hey, you've got to treat yourself occasionally, right? :)
Fast Shipping

After payment our supplier initiates the production of your ordered goods, ensuring the fastest possible delivery.
EU Delivery

The offer is available for the entire EU market, and it doesn't matter if you're from the Czech Republic like me, or from the other corner of Europe.
Unique Design

I enjoy helping others discover their unique style or choose gifts for their loved ones. I offer original designs that you won't find just anywhere!
Secured Checkout

Shop with confidence, knowing that your transactions and personal informations are securely processed, safeguarding every step of the way.
Customer Support

Enjoy swift and friendly customer support at your service. I am here to assist you promptly throughout your shopping experience.