Refund policy

5.1. The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of:

5.1.1. goods manufactured according to the buyer's requirements or adapted to his personal needs,

5.1.2. perishable goods or goods with a short shelf life, as well as goods that, due to their nature, have been irreversibly mixed with other goods after delivery,

5.1.3. goods in a sealed package which, for reasons of health protection or hygiene reasons, are not suitable for return after the buyer has broken them, and

5.1.4. sound or video recording or computer program in a sealed package, if the buyer has infringed it.

5.2. If it is not a case mentioned in Article 5.1 of the terms and conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with § 1829, paragraph 1 and paragraph 2 of the Civil Code, namely within fourteen (14) days from the day when the buyer or a third party designated by him other than the carrier transports the goods, or:

5.2.1. the last piece of goods, if the buyer orders several pieces of goods in one order, which are delivered separately,

5.2.2. the last item or part of a delivery of goods consisting of several items or parts, or

5.2.3. the first delivery of goods, if the contract stipulates regular delivery of goods for an agreed period.

5.3. Withdrawal from the purchase contract must be sent to the seller within the period specified in Article 5.2 of the terms and conditions. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an appendix to the terms and conditions. The buyer sends the withdrawal from the purchase contract to the seller's e-mail address creepyfrog.info@gmail.com.

5.4. In case of withdrawal from the purchase contract, the purchase contract is canceled from the beginning. The buyer will send or hand over the goods back to the seller without undue delay, no later than fourteen (14) days after withdrawal from the contract, unless the seller has offered to collect the goods himself. The period according to the previous sentence is preserved if the buyer sends the goods before it expires. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.

5.5. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the terms and conditions, the seller shall return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same manner as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer until the seller receives the goods or until the buyer proves to him that he has sent the goods back, whichever occurs first.

5.6. The seller is entitled to unilaterally offset the claim for payment of damage caused to the goods against the buyer's claim for a refund of the purchase price.

5.7. In cases where the buyer has the right to withdraw from the purchase contract in accordance with § 1829 paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of acceptance of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.

5.8. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given.